Consumer surveys show a growing distrust of AI and firms that use it

Consumers are developing a widening “trust gap” with companies using artificial intelligence, with many airing concerns about the potential unethical use of the technology, according to a new Salesforce survey.

On Aug. 28 the customer relationship software firm released

An Aug. 28 Pew Research report of over 5,000 Americans found that 18% had actually used OpenAI’s ChatGPT.

Around a quarter overall had heard of the chatbot and of the ChatGPT-aware cohort it was mostly those under 30 years old — around 40% — who had used the bot at least once.

*Men, those under 30 and those with a postgraduate education were the most likely to have ever used ChatGPT. Source: Pew Research*

As a global debate on how to regulate AI takes place — both sides of the U.S. political aisle that are aware of ChatGPT, nearly 70% overall, cited a greater concern about the government not going far enough in regulating AI chatbot use.

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